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Privacy policy

This policy explains how we use your personal information.

Botprobe understands data security and we take your privacy and confidentiality very seriously. Our privacy policy applies to the personal data that Botprobe collects and uses throughout our relationship with you. We comply with the GDPR and all related legislation.

By visiting our website and/or submitting information to us, you consent to us using your information in accordance with this policy.

We regularly review our privacy policy and any updates will be published on this web page.

We last updated our policy on August 28, 2019.


Our privacy promise

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes. We endeavour to make sure we collect and store your data securely. And, if you ask us, we promise that we will tell you how we use your data.


What information do we collect from you?

When using the term “personal data” in our privacy policy, we mean information that relates to you. This could be information we need before you agree a contract, or information we need once a contract is in place. We will keep your personal information confidential and will take appropriate measures to protect it against loss, theft or misuse and to safeguard your privacy.

Personal data usually includes your name, your email address, your mailing address or other contact details, but could also include other personal or financial information required for us to provide our services to you.

We will only ever collect sufficient information from you in order to be able to manage our relationship with you during your lifetime with Botprobe. This is information we need to provide you with services that we are contracted to provide, or for additional services that you give your consent to. We will not collect information from you that we knowingly do not require.

This information could be collected electronically, for example via our website or via an email; or manually, for example via a telephone conversation or written contract. We may also receive your personal data from our contracted business partners.


How might we use the information about you?

The information we request from you could be used for the following reasons:

  • administration and management of your account;
  • providing contractual goods and services;
  • to comply with laws and regulations;
  • to meet internal audit requirements;
  • personalisation of content, business information or user experience;
  • delivering marketing and events communication;
  • carrying out polls and surveys;
  • internal research and/or development purposes.


Electronic Information

Some information about website usage is collected automatically and this may be used by us to analyse how our site is used by visitors. This is outlined in our cookie policy.

Our website may contain links to and from the websites of business partners or other third parties. Botprobe does not accept any responsibility for the use of your information once it leaves our website domain nor the content of any third party website. The use of personal information on any website you choose to access will contain its own privacy policy that governs how they use your personal information.


Where do we store your information?

All information provided to us is stored securely. Where this data is stored on Botprobe’s own equipment, we employ appropriate security measures to protect your information. Where data is stored on servers owned by third parties, such as those that provide software packages that we use in our business, terms and conditions are reviewed to ensure that the third party employs appropriate security measures to protect your information.

Access to this data is restricted to the appropriate Botprobe employees.


How long do we keep your information for?

We will not retain your data for any longer than is reasonably necessary. We may keep your information for up to seven years after the termination of any contracts you have with Botprobe.

Any data that we hold which is no longer required by us will be securely disposed of.


Who might we share your information with?

During the course of providing our contractual obligations to you, we may need to communicate your personal information to our business partners, suppliers or other third parties. In which case your details will be processed in strict confidence using adequate measures to ensure that your privacy. Unfortunately the transmission of data over the internet can never be completely secure.

We will not share your personal information with any third party for marketing purposes without your consent.


Your access to your information

Certain laws, such as GDPR and/or the Data Protection Act, provide you with the right to access and control your personal data.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at compliance@botprobe.co.uk.

You have a right to ask us to correct or remove information you think is inaccurate. If you would like us to amend some or all of your personal information, please email us at compliance@botprobe.co.uk. Please note that in instances where we are obliged by law to retain certain data, we will be unable to delete this information upon your request, and will notify you accordingly.

By visiting our website and/or submitting information to us, you consent to us using your information in accordance with this policy. You have the right to withdraw this consent. If you would like to withdraw this consent, please email us at compliance@botprobe.co.uk, however you should acknowledge that this may impact the level of services we can provide to you.


Contact Us

If you have any questions about our privacy policy or information we hold about you, please email us at compliance@botprobe.co.uk.